Returns Policy

We are unable to facilitate exchanges via post, we are happy to offer refunds for eligible returned items.

To be eligible for a refund:

  • A return request must be submitted within 30 days of purchase.
  • Items must be unworn, unused, in original condition, and with tags attached (unless faulty).
  • Items customised with heat-pressed names or numbers are not eligible for return, unless faulty or defective.
  • Returns must include proof of purchase and a completed return form.

Please note:

  • Return postage costs are the responsibility of the customer.
  • We recommend using a tracked postal service, as we cannot accept responsibility for items lost in transit.
  • If you believe your item is faulty or damaged, please contact our team for assistance.

How To Return

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  1. Ensure your item meets the return conditions above.
  2. Bring the item and your order confirmation or order number in-store.
  3. Our team will process your return and arrange a refund to your original payment method.

To view our current trading hours, please click here.

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  1. Ensure your item(s) meet the Returns Policy Conditions outlined above.
  2. Login to your Carlton Shop account here.
  3. Go to Account → Orders → Return Items.
  4. Submit a return request within 30 days of purchase.
  5. Complete the returns form and include it with your parcel.
  6. Return the item using suitable packaging.
  7. Once received and approved, your refund will be processed to your original payment method within 3-5 business days.

If your return has been delivered but not processed within this timeframe, please contact us with your tracking number and we will investigate.

If you experience any issues with the returns process or have any questions, please contact our team on 9389 6288 or email us at thecarltonshop@carltonfc.com.au, and we'll be happy to assist.