How long will my order take to arrive?
We aim to provide a fast dispatch service. Once received, all orders will be fulfilled and dispatched within 3 business days. Please allow additional time for fulfillment during peak/promotion periods.
Once your order has been dispatched, your parcel will be shipped via Australia Post.
Please click here for estimated delivery times with Australia Post.
International
For all international orders, you may be required to fill out and complete a customs form. Generally, additional costs such as duties, import taxes and customs clearance fees will be incurred and this will be the responsibility of the customer. These charges are dependent on the regulations of the destination country. Customs is a government agency responsible for regulating shipments entering a country.
Memorabilia
All memorabilia items are shipped via courier and are unable to be delivered to PO Boxes. Each piece has an individual lead time which can be found in the product description.
Please note, memorabilia items will be shipped separately to other items in your order.
Can I change my order?
To ensure fast dispatch, once an order has been placed our fulfilment warehouse immediately receive your order and begins processing. Unfortunately, once this occurs orders are unable to be edited. Please ensure all details including your shipping address are correct.
If there are any urgent changes, please contact our team on 03 9389 6288 and we will endeavour to make these adjustments. However, please note these changes are unable to be guaranteed.
Shipping costs
Your order will be delivered by Australia Post or one of our courier partners depending on your selected products. Please see our delivery method and costs below:
Registered Post - $9.99
Express Post - $14.99
International - $39.99
Memorabilia - $59.99
International Memorabilia – For address outside Australia, the delivery of memorabilia will incur an additional fee. For a tailored international delivery quote, please contact us at thecarltonshop@carltonfc.com.au
Please note: Shipping cost guides are for standard parcels. Fee’s may increase when ordering multiple items and the package weight increases. Shipping costs will automatically be calculated at the checkout.
Track my order
Once your order has been dispatched, you will receive an email notification providing you with your tracking number.
To track your parcel, please use your tracking number via the Australia Post website here.
If you experience difficulties tracking your parcel, please contact The Carlton Shop or Australia Post.
The Carlton Shop - 03 9389 6288 / thecarltonshop@carltonfc.com.au
Australia Post Help - 13 13 18