Online orders can be returned or exchanged at our store or online.
Head instore with your item (ensure it meets the conditions outline in our return policy here) and order confirmation email.
Please note, we will endeavour to complete your exchange instore. However, if the stock is unavailable your new item may be sent from our warehouse.
To view our current trading hours, please click here.
To return and item, simply log in to your shop account. Select account - orders - return items and then complete the online returns form.
Once submitted, you'll receive an email confirming your request. Please include a printed copy of this confirmation inside your parcel.
If this option is not available, please contact us to start the return process by calling 03 9389 6388 or using the contact us form on this website.
All return or exchanges via mail can be sent to the below address.
THE CARLTON SHOP - CRL
2/16 VULCAN DRIVE
TRUGANINA VIC 3029
Upon receiving your return, please allow 5-7 business days for it to be processed.