Returns and Exchanges

The Carlton Shop will gladly refund or exchange any purchase under the following terms and conditions:

  • All returns or exchanges must be within 30 days of purchase, unless goods are faulty or have a major defect problem;
  • Proof of purchase is required with all returned items;
  • Items must be in their original condition. All tags and packaging must be intact, unless goods are faulty or have a major defect problem;
  • Strictly NO exchange or refunds on items with heat press names or number/s applied, unless goods are faulty or have a major defect problem;
  • No refunds on change of mind purchases of sale items, unless goods are faulty or have major defect problem;

At The Carlton Shop we do accept return and exchanges via mail. We ask that you follow these steps when returning your items. 

  • We will gladly accept a refund or exchange via mail if the above terms and conditions are followed;
  • Items are returned in a secure parcel; 
  • Return parcels are sent with a registered tracking ID (The Carlton Shop cannot be held responsible for items that go missing in return mail orders); and  
  • A copy of the customers original order or receipt is included along with a Return Form detailing what you would like to exchange your items for or refund. 

All return or exchanges via mail can be sent to the below address. 

Return Address


Phone: 03 9389 6288

Have we missed something? 

If we have missed something in your order or the item wasn't what you expected,  Please let us know as soon as possible by contacting one of our friendly
staff members on 03 9389 6288 or and we will ensure that the issues is resolved in a timely manner.